When a Small-Batch Oil Maker Watches Customers Toss Product: Ana’s Story

Ana ran a weekend-only apothecary that sold handmade serums and plant oils at local markets. Her castor oil sold well at first. Fans praised its smooth texture and how it tamed frizz overnight. Then a few customers came back with empty bottles and complaints: something smelled off, and the oil left a dull film instead […]